Free Shipping On Orders $69+

FAQ's

To save you some time and effort, we've put together a list of a few of the questions we hear most often and some answers to other questions that may have crossed your mind.

What Kind Of Products Do You Sell?

Dietvendor has grown to become the leading online source for the same medical grade protein diet supplements used by hospitals, physicians and weight loss clinics.  Our products, originally created for medical weight loss, are made from the highest quality ingredients and are designed specifically to support a healthy lifestyle. Whether you're looking to add some high-quality protein into your diet, or just want to lose some weight the healthy way, you've come to the right place.

Why Is Protein So Important?

The daily recommended intake (DRI) of protein for adult women is about 46 grams a day. One important exception is pregnant or lactating women, when the daily recommended intake (DRI) rises to 71 grams of protein a day. (7) Three (3) servings of  the majority of the products we carry will give you over 45 grams of  Protein. For example, three servings of our Pudding/Shakes or Smoothies per day provide 45 grams of protein. Our products follow the principles of high protein diets to help prevent loss of lean muscle and to promote satiety.

What Is Your Return Policy?

Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 30 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.

Items eligible for refund or exchange:

  • Any unopened, unused box, case, bottle or container of consumable products
  • Up to 1 (one) partially used box, bottle or container per unique product. (ie. missing two packets or less is acceptable for a return).

Do You Charge Sales Tax On My Order?

State law requires us to charge applicable sales tax on all orders shipped to Florida. We do not charge sales tax on orders shipped to other states.

How Much Will Shipping Cost?

Orders of $69 or more (after discounts and excluding applicable taxes) receive FREE Ground Shipping within the Contiguous United States (which excludes Alaska, Hawaii and Puerto Rico). Orders of less than $69 receive $7.99 Flat Rate Shipping within the Contiguous United States. For all other orders, shipping cost is calculated by the shipping carrier based on shipping method, package weight and shipping region. In these cases, we will charge you what the carrier charges and no Diet Vendor  handling fee. Faster shipping options and International Shipping fees are explained in the Shipping Details section of our site.

How Soon Will My Order Arrive?

Once you place your order, we do everything in our power to get it headed in your direction quickly. Although orders placed by 8am Eastern Time are guaranteed to ship the next business day, we generally ship them the very same day. We ship Monday through Friday. Weekend orders are shipped on Monday and holiday orders ship the first business day after the holiday.

What About Back Orders/Out Of Stock Products?

If an item you ordered is out of stock when we receive your order and will not be available within 48 hours, we will send you the items that are in-stock without delay. Backordered item(s) will be sent at our expense as soon as they become available.

Should I Consult My Doctor Before I Start?

You should consult with your physician before starting any diet program.

Where Do I Find A Product’s Ingredients And Nutritional Information?

Simply click on any particular product and the nutritional information will be listed. We also have product photos with this information available on our website.

What Are The Benefits Of Using Your Products?

You can use our products to safely lose the weight you want to achieve, or use them to maintain your current healthy weight. Our products take the thinking out of meal planning and preparation, giving you a healthy on-the-go alternative to fast food. It’s also delicious and provides you with a number of daily vitamins and more. 

Why Are Your Meal Replacements A Good Way To Lose Weight?

Packed with vitamins and minerals, our high protein meal replacements help you achieve a feeling of fullness with a nutritious, low-calorie meal. Our meal replacements will satisfy your cravings for “something sweet” while containing much low to no sugar and fat

Is there a membership fee?

Absolutely not! Although many weight loss clinics require a contract when joining a program, we want to make this process as easy and affordable as possible. Our goal is to help as many individuals as possible, feel great and look great!

Is Your Website Secure?

Our website has many security measures in place to protect the loss, misuse and alteration of the information under our control. Please scroll to the bottom our site pages and view our security verification seals. All sensitive data entered by the customer is done through SSL, "Secure Sockets Layer" encryption. SSL is a protocol for transmitting private documents via the internet. SSL is used by many websites and used for confidential information such as credit cards. SSL is the highest form of security permitted in the industry. For further verification, look up on the address bar once you are in the checkout area, and the address line should begin with www.https.