Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 30 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.
Items eligible for refund or exchange:
- Any unopened, unused box, case, bottle or container of consumable products
- Up to 1 (one) partially used box, bottle or container per unique product. (ie. missing two packets or less is acceptable for a return).
- Customer is responsible for all shipping related charges
To return unopened, unused, or partially used items as listed above, please request a Returns/Exchange Request form from our customer support team and include it with your shipment. It’s that simple!
Once we receive your return package, please allow up to 3 business days for processing. Credits will be applied within 7 days after your return is processed but may not appear on your statement for one to two billing cycles.
All returns require prior authorization, which can be obtained from a member of our Customer Service Team.
- Credits and Exchanges are available on consumable products only.
- Individual meals and opened, unsealed supplements are exempt from Credits and Exchanges.
- Products that arrive damaged are exempt from Credits and Exchanges.
- Shipping charges are non-refundable.
- Customers are responsible for shipping costs to return products.
- If a shipment is refused or is otherwise returned to sender, the shipping costs will be deducted from your refund.
- Diet Vendor is not responsible for packages lost or stolen in transit.
Weather-Related Shipping Information
Diet Vendor cannot be held responsible for weather conditions outside its climate-controlled distribution center. No refunds, exchanges, or credits will be issued on account of melting or freezing of products.
* To keep our prices competitive we must uphold a strict return and exchange policy. These policies are subject to change at any time without notice. Please contact our Customer Service Team for any questions.