Free Shipping On Orders $69+

Return Policy

Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 30 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.

Items eligible for refund or exchange:

  • Any unopened, unused box, case, bottle or container of consumable products
  • Up to 1 (one) partially used box, bottle or container per unique product. (ie. missing two packets or less is acceptable for a return).
  • Customer is responsible for all shipping related charges

To return unopened, unused, or partially used items as listed above, please request a Returns/Exchange Request form from our customer support team and include it with your shipment. It’s that simple!

Once we receive your return package, please allow up to 3 business days for processing. Credits will be applied within 7 days after your return is processed but may not appear on your statement for one to two billing cycles.

All returns require prior authorization, which can be obtained from a member of our Customer Service Team.


  • Credits and Exchanges are available on consumable products only.
  • Individual meals and opened, unsealed supplements are exempt from Credits and Exchanges.
  • Products that arrive damaged are exempt from Credits and Exchanges.
  • Shipping charges are non-refundable.
  • Customers are responsible for shipping costs to return products.
  • If a shipment is refused or is otherwise returned to sender, the shipping costs will be deducted from your refund.
  • Diet Vendor is not responsible for packages lost or stolen in transit.

Weather-Related Shipping Information

Diet Vendor cannot be held responsible for weather conditions outside its climate-controlled distribution center. No refunds, exchanges, or credits will be issued on account of melting or freezing of products.

Our Guarantee

* To keep our prices competitive we must uphold a strict return and exchange policy. These policies are subject to change at any time without notice. Please contact our Customer Service Team for any questions.